Terms of Service, Privacy & Payment Policy

This Global Merchant Policy and Terms of Service govern the access and use of the website ULFA.LIVE ("ULFA", "Platform", "we", "us", or "our"). ULFA is an international digital matchmaking and relationship technology platform dedicated to assisting adult Muslims globally in finding serious, marriage-oriented life partners in a dignified, privacy-focused, and ethically compliant environment.

• Minimum Age Requirement: You must be at least 18 years of age (or the legal age of majority in your jurisdiction) to create an account or subscribe to services on ULFA.
• Truthful Information: Users agree to provide truthful, accurate, and up-to-date information regarding their identity, marital status, and partner preferences.
• Prohibited Behaviors: We strictly prohibit financial solicitation, scamming, impersonation, harassment, commercial spam, hate speech, or explicit content. Violators will face immediate account termination without refund.

ULFA provides both free basic access and premium digital subscription plans (Monthly, Quarterly, and Annual memberships). Premium memberships grant access to enhanced match recommendations, unlimited introduction requests, digital veil privacy controls, and AI Matchmaker insights.

We strive to provide total clarity and fairness regarding digital subscription payments:

Note: Accounts suspended or terminated due to violations of our Acceptable Use Policy (e.g. harassment, scamming, fraud) forfeit all rights to a refund.

ULFA respects international data privacy laws including the European Union General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

• Data Ownership: You retain full rights over your profile data.
• Right to Erasure ("Right to be Forgotten"): You can request full account deletion and erasure of your personal data at any time in app settings or by contacting info@ulfa.live.
• No Data Sales: ULFA does not sell personal user data to third-party advertisers or data brokers under any circumstances.

ULFA utilizes optional Artificial Intelligence tools (AI Matchmaker) to assist users in identifying shared values and compatibility indicators. AI recommendations are advisory only and do not guarantee marriage outcomes or personal compatibility. Users remain solely responsible for verifying potential matches.

If you experience any issues with billing, subscriptions, or service access, please contact ULFA Customer Support first at info@ulfa.live before initiating a bank dispute or chargeback. We are committed to resolving all customer concerns promptly and fairly.